Privacy Policy
Policy Book
Table of Contents
4. Third Party Services and Payments
5. Prohibited & Conditional Use Policy
Updated: May 2024
Human know-how (“Organization”) is committed to the lawful and transparent collection and use of data you provide to us through your interaction with our websites[1] (the “Sites”). This Privacy Policy (the “Policy”) explains what information we collect and why we collect it, how we use that information, and your options for controlling and updating your information.
By using our Sites, you agree to be legally bound by this Policy and the Terms of Use. If you do not agree to this Policy or cannot form a legally binding contract, you may not use the Sites.
If at any time you have questions about this Policy, please let us know by contacting us at legal@lilypetkova.com.
[1] The Organization’s websites and brands are: humanknowhow.org; lilypetkova.com; office.lilypetkova.com; holistic.bg; webtools.holistic.bg; translate.holistic.bg; ai.holistic.bg, body.holistic.bg,
Information Collected
We collect two types of information from you: (1) personally identifying information voluntarily provided by you (“PII”), and (2) non-identifying data about your use of our Sites (“General Information”).
PII
We collect PII when you voluntarily provide it to us by, for example, signing up for an email distribution list, registering for an account, filling out a job application, or purchasing merchandise on one of our Sites.
PII may include, but is not limited to, your name, mailing address, email address, phone number, credit or debit card information, bank information, job application information, resumes and cover letters.
It is your choice to provide PII. You do not need to disclose more PII than is requested.
You should not provide PII about others unless you are expressly authorized to do so.
We may receive PII about you from other sources, including your company/organization, professional references, publicly available sources, third-party analytics providers, and other third parties. For example, we may receive your PII if: someone at your company/organization designates you as a contact person for that company/organization or includes information about you in proposal documents; another visitor includes it in any feedback, comments, photos, videos, or other information submitted via online portals, electronic forms, surveys, or interactive portions of our Sites; or one of our employees or service providers or a third party acting on apparent authority provides it to us when registering you to access our facilities or our Sites, apply for a job, or participate in one of our events.
The Organization obtains contact details and other personal information regarding media contacts and influencers from a variety of sources.
General Information
The Organization automatically collects General Information about which of our Sites you visit and how you navigate them using tracking technologies, including small text files called “cookies” and electronic images known as “web beacons.”
The information collected via cookies, and other tracking technologies is anonymous and not personally identifiable.
General Information may include, without limitation, your:
- Session date and time
- Internet Protocol (IP) address
- Internet Service Provider (ISP)
- Location
- Language
- Browser, operating system and device types
- Source or referral sites; and
- Browsing behavior, including pages visited, hyperlinks clicked, session times and search requests.
Cookies allow the Organization to measure activity on the Sites and to improve your user experience by, for example, remembering your passwords and viewing preferences and allowing you to visit any member-only parts of the Sites without re-registering. If you do not want us to collect information using cookies, you can disable this function in your browser. If you block cookies from us, however, you may not be able to see personalized content and our website may not function optimally.
Use and Disclosure of Information
PII
The Organization will use your PII for the purposes for which it was collected, and for the limited purposes set forth below.
The Organization will not share your PII with any third parties, unless it is necessary:
- To support the Organization’s mission. Specifically, we may share your information with our employees, agents, subsidiaries and affiliated entities, and certain third parties, such as contractors and service providers that need access to such information to carry out work on our behalf, including to:
- respond to your requests,
- process donations or merchandise orders,
- send newsletters, surveys, notices or content, and
- administer, enhance and troubleshoot the Sites;
- To change website hosts or when our host transfers business assets (as described below); and
- To comply with the law and regulations, court orders, subpoenas or other legal demands.
The Organization will not sell, rent, or exchange your PII, unless you give the Foundation specific permission to do so.
General Information
The Organization will aggregate and analyse General Information and use it for operational and administrative purposes, including to identify our Site visitors’ levels and areas of interest in our content, and to improve the Sites. We may also share aggregated or anonymized General Information that does not directly identify you with third parties.
Your Right to Control Your Personally Identifying Information
If you want to give the Organization permission to sell, rent, or exchange your PII, you may opt-in by emailing us at legal@lilypetkova.com, or mailing us a letter addressed to Human know-how, Bratya Pulievi 3., Kapana, Plovdiv, 4003, Bulgaria.
If, at any time, you wish to opt-out or to change or remove PII previously provided to us, please email us at legal@lilypetkova.com, or mail us a letter addressed to Human know-how, Bratya Pulievi 3., Kapana, Plovdiv, 4003, Bulgaria
If you signed up for, but no longer wish to receive, Organization emails, you may remove yourself from our distribution lists by clicking the “unsubscribe” link that is at the bottom of every email from the Organization, emailing us at legal@lilypetkova.com, or mailing us a letter addressed to Human know-how, Bratya Pulievi 3.,Kapana, Plovdiv, 4003, Bulgaria.
Transfer of Business Assets
At any time, the Sites’ web host may be acquired, merge with another organization or acquire or buy other businesses or assets. In such transactions, PII and General Information may be among the transferred assets.
Our Commitment to Data Security
PII is stored on the servers of certain third-party service providers. Such service providers are required to use best practices to maintain the confidentiality of your PII, consistent with this Policy. Additionally, service providers may only use your PII for the purpose of providing services to us. Sensitive data such as credit card numbers are encrypted and tokenized using SSL and other industry standard measures to provide an additional level of security.
The transmission of information via the Internet can never be completely secure. Therefore, we cannot guarantee the security of information transmitted to our sites and any such transmission is at your own risk.
We take steps to protect the safety of your PII. The Sites have security measures in place to help protect loss, misuse, or alteration of such information under our control. However, we cannot guarantee the security of your PII or General Information, and we do not assume any liability for third party use of your PII or General Information, whether obtained legally or illegally from or through our Sites.
Links
Our Sites may contain links to third-party websites, including social media websites. This Policy does not apply to any third-party websites. The Organization is not responsible for the content or privacy practices of any third-party websites. We encourage you to review the privacy and other online policies of other websites that you link to, visit, and/or use.
Children
The Organization does not seek to collect any information from children under the age of 18, except when necessary for educational programming. In such instances, the Organization obtains verifiable parental consent and does not ask for more information than is necessary for the child to participate in the educational event. The Organization does not knowingly collect PII from children under the age of 18, without obtaining verifiable parental consent for such collection. If you become aware of any PII we have collected from a child without parental consent, please email us at legal@lilypetkova.com or mail us a letter addressed to Human know-how, Bratya Pulievi 3., Kapana, Plovdiv, 4003, Bulgaria. If we learn that we have collected PII from a child without parental consent, we will take steps to delete the data without notice as soon as possible.
Changes to this Privacy Policy
The Organization may update this Policy at any time. Any changes to the Policy will be reflected on this “Privacy Policy” page, and by continuing to use the Sites, you agree to those changes. We may also notify you about significant changes in the way we treat PII via email or by placing a prominent notice on our Sites.
Contacting Us
If you have any questions about this Privacy Policy, please email us at legal@lilypetkova.com, send us a message through our Contact Page, or mail us a letter addressed to Bratya Pulievi 3., Kapana, Plovdiv, 4003, Bulgaria.
YOUR USE OF THE SITES SIGNIFIES YOUR AGREEMENT TO THE TERMS OF USE, INCLUDING THIS PRIVACY POLICY.
Updated: May 2024
The use of this site signifies your agreement to the Terms of Use, including Human know-how’s Privacy Policy (“Privacy Policy”).
General Provision
Human know-how (“Organization”) owns and operates humanknowhow.org; lilypetkova.com; office.lilypetkova.com; holistic.bg; webtools.holistic.bg; translate.holistic.bg; ai.holistic.bg, body.holistic.bg (each, a “Site”), located on servers in EU. By visiting and/or using this Site, you agree to the Terms of Use (“Terms of Use” or “Agreement”), as it is amended from time to time. This Agreement contains conditions of use, disclaimers, and other provisions, some of which limit our liability to you. If you do not agree to these Terms of Use or cannot form a legally binding contract, you are not permitted to use this Site.
Submissions & Restrictions on Use
You agree that you are responsible for any submissions you make on this Site. You shall not submit unlawful, defamatory, abusive, obscene, or offensive material. You agree that you will not submit anything to the Site that will or may violate any rights of a third party, including but not limited to copyright, trademark, and/or privacy rights.
You agree that you shall not place false or misleading information on the Sites or upload any viruses, Trojan horses, worms, time bombs, or other computer programs that may interfere with the proper operation of this Site.
Copyright & Trademark
Unless expressly noted otherwise, all materials on this Site are protected by copyright, trademarks, service marks, and/or other intellectual property rights held by the Organization, its initiatives, affiliates, or other parties that have allowed the Organization to use their materials. All rights not expressly granted are reserved.
If you would like to reproduce, distribute, or use any materials on this Site, please contact press@humanknowhow.org .
Digital Millennium Copyright Act
The Organization attempts to respond to claims of copyright infringement in a timely manner. If you believe this Site (or any material contained on this Site) is infringing your copyright, please send the following information to legal@lilypetkova.com:
- A description of your copyrighted work
- A description of the material that you believe may be violating your copyright
- Your address, telephone number, and e-mail address
- A statement that you have a good faith belief that the use of the copyright is not authorized
- A statement that the information you have provided is accurate
Links to Other Sites
Links on this Site may connect you to other websites that are not related to the Organization or under its control. The appearance of links to other sites does not imply an affiliation or endorsement to any of those websites or to any entities associated with or supporting any of those websites, and you access other websites at your own risk.
Donations
All donations made using this Site must be made in compliance with local and European laws relating to charitable contributions. Those donations could be made via fiat money and crypto currency. All prices for products or services listed are displayed in Euros (€) unless otherwise specified.
Goods or Services
Donations could be given also as physical products, services, digital assets or other form which is suitable and in compliance with local and European laws relating to charitable contributions.
Sales of Products and Services
The Organization reserves the right to sale and resale products or services to third parties. The organization reserves the right to change or modify product description specifications, availability, and/or pricing without prior notice.
Privacy Policy
The Organization is committed to helping you understand how information collected from your computer or submitted by you to the Site is used. This information is contained in our Privacy Policy, which is part of these Terms of Use and is incorporated fully herein.
Modification
The Organization may and will modify any of these Terms of Use, including our Privacy Policy, at any time, for any reason, by making changes to the Terms and/or these postings. Your continued use of this Site, after such modifications, constitutes acceptance of such modifications.
Disclaimer of Warranties & Liabilities
The Organization does not guarantee that the functions and contents contained in or on the Sites will be without errors, that this Site will be free of viruses, or that any Site defects will be corrected, even if the Organization is aware of them.
Indemnification
You agree to indemnify, defend, and hold harmless the Organization, its affiliates, initiatives, members of its Boards, employees, and agents from any and all losses, damages, liabilities, and costs of every nature incurred by any of them in connection with any claim, damage, or loss related to your unlawful, unauthorized, and /or inappropriate use of this Site or any recourses related to the Organization.
Jurisdiction
Any dispute rising from these Terms of Use, including our Privacy Policy, shall be construed and enforced in accordance with the laws without regard to the principles of conflicts of law. You acknowledge and agree that the courts of Bulgaria shall have exclusive jurisdiction over any and all such disputes, that you shall submit to that jurisdiction and those courts, and that you expressly waive any and all rights you may have, or that may hereafter arise, to contest the propriety of such choice of jurisdiction and venue, including issues of forum non conveniens.
Contact Us
If you have any questions about these Terms of Use, including any particular provision or our Privacy Policy, please email us at legal@lilypetkova.com, send us a message through our Contact Page, or mail us a letter addressed to Human know-how, Bratya Pulievi 3., Kapana, Plovdiv, 4003, Bulgaria.
Updated: May, 2024
Human know-how (“Organization”) is committed to the lawful and transparent collection and use of personally identifying information (“PII”) concerning its donors. This Donor Privacy Policy (the “Policy”) explains what information we collect and why we collect it, how we use that information, and your options for controlling and updating your information.
This Policy applies to all PII regarding donors received by the Organization, both online and offline, on any platform, and through any electronic, written, or oral communications. By donating to the Organization, you agree to be legally bound by this Policy.
Note that the collection and use of PII and other information obtained through use of our websites[1] (the “Sites”) is additionally governed by our general Privacy Policy and Terms & Conditions.
If at any time you have questions about this Policy, please let us know by contacting us at legal@lilypetkova.com.
[1] The Organization’s websites are: humanknowhow.org; lilypetkova.com; office.lilypetkova.com; holistic.bg; webtools.holistic.bg; translate.holistic.bg; ai.holistic.bg, body.holistic.bg
Information Collected
When you make a donation to the Organization, the Organization collects PII voluntarily provided by you. PII may include, but is not limited to, your name, mailing address, email address, phone number, credit or debit card information, and bank information.
It is your choice to provide PII. You do not need to disclose more PII than is requested.
You should not provide PII about others unless you are expressly authorized to do so.
We may receive PII about you from other sources, including your company/organization, publicly-available sources, third-party analytics providers, and other third parties.
Third-Party Websites
Donations may be made through third-party websites. This Policy does not apply to any third-party websites. The Organization is not responsible for the content or privacy practices of any third-party websites. We encourage you to review the privacy and other online policies of other websites that you use to submit donations.
Changes to this Donor Privacy Policy
The Organization may update this Policy at any time. Any changes to the Policy will be reflected on this “Donor Privacy Policy” page, and by continuing to donate to the Organization, you agree to those changes. We may also notify you about significant changes in the way we treat PII via email or by placing a prominent notice on our Sites.
Contact Us
If you have any questions about this Policy, please email us at legal@lilypetkova.com, send us a message through our Contact Page, or mail us a letter addressed to Human know-how, Bratya Pulievi 3., Kapana, Plovdiv, 4003, Bulgaria.
AML policy
We may refuse to process or cancel any pending Transaction as required by law, regulation or any court or other authority to which Human know-how is subject in any jurisdiction, for instance, if there is suspicion of money laundering, terrorist financing, fraud, or any other financial crime.
Identity Verification. You agree to provide us with the information we request (which we may request at any time deemed necessary) for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime, including as set out in AML Policy. Verification Procedures and Limits permit us to keep a record of such information. You will need to complete certain verification procedures before you are permitted to start using some of the Organization Services and to access specific Services, including transfers of E-money and Digital Currency, and the limits that apply to your use of the Organization Services may be altered as a result of information collected on an ongoing basis.
Third Party Operations
We have no control over, or liability for, the delivery, quality, safety, legality or any other aspect of any goods or services that you may use, purchase or receive from, or sell or transfer to, any third party (including other users of the Digital Service Providers).
We are not responsible for ensuring that a third party provider, buyer or a seller you transact with will complete the transaction or is authorised to do so. If you experience a problem with any goods or services purchased from, or sold to, any third party using Organization Digital Services, or if you have a dispute with such third party, you should resolve the dispute directly with that third party.
If you believe a third party has behaved in a fraudulent, misleading, or inappropriate manner, or if you cannot adequately resolve a dispute with a third party, you may notify Human know-how Support at: legal@lilypetkova.com so that we may consider what action to take, if any.
The policies below play an important role in keeping our ecosystem safe and apply to your safety use of Human know-how services and web applications – Organization’s APIs, the mobile apps or any other Organization websites (collectively the “Site”). For further information, refer to our Privacy Policy.
What type of activity is prohibited?
You may not use your Account (s) to engage in the following categories of activity:
- Unlawful Activity: Activity which would violate, or assist in violation of, any law, statute, ordinance, regulation, or sanctions programs administered in the countries where Human know-how conducts activity, including but not limited to European Union, or which would involve proceeds of any unlawful activity; publishing, distributing or disseminating any unlawful material or information.
- Abuse Activity: Actions which impose an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; transmit or upload any material to the Organization Site that contains viruses, trojan horses, worms, or any other harmful or deleterious programs; attempt to gain unauthorized access to the Organization Site, other Organization Accounts, computer systems or networks connected to the Site, through password mining or any other means; use Organization Account information of another party to access or use the Organization Site, except in the case of specific merchants and/or applications which are specifically authorized by a user to access such user's Account and information; or transfer your account access or rights to your account to a third party, unless by operation of law or with the express permission of Organization.
- Abuse Other Users: Interfere with another individual’s or entity's access to or use of any Organization Services; defame, abuse, extort, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of others; harvest or otherwise collect information from the Organization Site about others, including without limitation email addresses, without proper consent.
- Fraud: Activity which operates to defraud Organization, Organization users, or any other person, provide any false, inaccurate, or misleading information to Organization.
- Gambling: Lotteries; sports forecasting or odds making; fantasy sport leagues with cash prizes; internet gaming; contests; sweepstakes; or games of chance.
- Intellectual Property Infringement: Engage in transactions involving items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the law, including but not limited to sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; use of Organization intellectual property, name, or logos, including use of Organization trade or service marks, without express consent from Organization or in a manner that otherwise harms Organization or its brands; any action that implies an untrue endorsement by or affiliation with the Organization.
What type of businesses are prohibited from using Organization services?
In addition to the Prohibited Uses described above, the following categories of businesses, business practices, and sale items are barred from Organization Services ("Prohibited Businesses"). Most Prohibited Businesses categories are imposed by card network rules or the requirements of our banking providers or processors. You confirm that you will not use Organization digital Services in connection with any of the following businesses, activities, practices, or items:
- Intellectual Property or Proprietary Rights Infringement: Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder.
- Counterfeit or Unauthorized Goods: Unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported or which are stolen.
- Regulated Products and Services: online prescription or pharmaceutical services; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials;
- Drugs and Drug Paraphernalia: Sale of narcotics, controlled substances, and any equipment designed for making or using drugs, such as bonds, vaporizers, and hookahs.
- Unfair, predatory or deceptive practices: Investment opportunity or other services that promise high rewards; sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers.
- High risk businesses: Any businesses that we believe pose elevated financial risk, legal liability, or violate card network rules or bank policies.
The Organization may also require you to agree to additional conditions, make supplemental representations and warranties, complete enhanced on-boarding procedures, and operate subject to restrictions. These categories of businesses include:
- Money Services: Money transmitters, digital currency transmitters; currency or digital currency exchanges or dealers; businesses engaged in the sale or exchange of gift cards, prepaid cards unless the business is the operator of the virtual world; businesses that act as a payment intermediary or aggregator or otherwise resell any Organization services.
The specific types of use listed above are representative, but not exhaustive. If you are uncertain as to whether or not your use of the Services involves a Prohibited Use or Prohibited Business, or have questions how these requirements apply to you, please email us at legal@lilypetkova.com, send us a message through our Contact Page, or mail us a letter addressed to Human know-how, Bratya Pulievi 3., Kapana, Plovdiv, 4003, Bulgaria.
Human know-how is committed to making its websites, applications and physical stores accessible to everyone. If you have questions about accessibility features, please email us at legal@lilypetkova.com, send us a message through our Contact Page, or mail us a letter addressed to Human know-how, Bratya Pulievi 3.,Kapana, Plovdiv, 4003, Bulgaria.
Updated May 2024
Recently, some Organization donors have received emails saying their Organization account information has been hacked, and seeking to confirm personal information via a linked website. This email is not from the Human know-how – it is a phishing attempt. We urge you not to respond to or click on the link in the email. Any legitimate email from the Organization will come only from a HumanKnowHow.org email address.
If you receive a phishing email, or have any questions about the authenticity of an email purporting to be from the Organization, please contact fraudalert@humanknowhow.org.
Updated May 2024
Several fraudulent solicitations claiming to be from or associated with the Human know-how and its initiatives and affiliated entities are circulating the internet. Such solicitations, which are sent in a variety of forms including email and social media messaging, may falsely state that they are issued by, or in association with, the Human know-how, its staff, and/or a member of the family. They may include the Human know-how logo or the logos of the Organization’s initiatives, projects and affiliated entities, links to the Organization’s website or the websites of its affiliated entities, names of Organization staff members, and reference to Organization events. Please see the list at the bottom of this page for examples of such scams.
The Organization is taking steps to address these scams, but unfortunately, cannot stop them all. If you receive a solicitation that you feel is suspicious, please forward it to fraudalert@humanknowhow.org. To be clear, the Human know-how, its employees, and its representatives do not:
- Sponsor gambling or award prize money to individuals or organizations.
- Randomly select individuals to participate in Organization events, such as workshops, conferences, and awards ceremonies.
- Send unsolicited emails from Organization members or representatives, other than those that originate from the Organization’s official mailing list.
- Send Organization-related correspondence via LinkedIn InMail, Twitter Direct Message, Facebook Messenger, or any other social media messaging applications.
- Send unsolicited emails or messages on social media offering Lily Petkova’s participation in an event.
Please exercise extreme caution if you receive solicitations that are not from a verifiable representative of the Organization, from a verifiable HumanKnowHow.org email address. Below are some tips to help you avoid scams:
- Disregard emails that say you have won a lottery or have been awarded a cash prize.
- Do not respond to emails or direct messages (including messages sent on LinkedIn, Twitter, Facebook, or any other social media forum) that claim to be from Lily Petkova or any of representatives.
- Avoid filling out forms embedded in email messages.
- Be extremely cautious if you receive unsolicited emails requesting personal or financial information, or asking you to wire money.
- If you would like to make a contribution to the Human know-how, ensure you do so by directly visiting the verified pages and locations on the Foundation’s portfolio.
- Verify any questionable or suspicious solicitation you receive by contacting the appropriate Organization office or representative, or by emailing fraudalert@humanknowhow.org.
Below are examples of scams which we display for prevention purposes to the Human know-how. This is not an exhaustive list:
- Communication from an individual using the domain humanknowhow.CO. This individual may use any name and may represent his/herself as Human know-how Foundation’s executive assistant. This domain name and individual are in no way affiliated with Lily Petkova or the Human know-how and all communications from this person are fraudulent. Any and all Foundation-related scheduling requests must be directed to fraudalert@humanknowhow.org.
- Emails inviting attendees to an COVID, HIV-AIDS or Health Prevention.
- Emails from an individual or individuals, related to Lily Petkova’s Organization, which are not verified as official representatives.
- Emails from an individual or individuals misrepresenting themselves as agents of Human know-how promoting a lottery in conjunction with the Human know-how.
- Emails claiming to be from the United Nations Framework, European Union, United Nation Framework Convention on Climate Change Foundation (UNFCCC) and Human know-how promising a monetary award.
If you have questions about the authenticity of a communication you have received, please forward it to fraudalert@humanknowhow.org.
Updated: May 2024
Human know-how carries crime insurance that protects a portion of the services held across systems and webapps against losses from theft, data lost and information, including cybersecurity breaches.
However, our policy does not cover any losses resulting from unauthorized access to your personal virtual account(s) due to a breach or loss of your credentials.
Below is a list of the insured depository institutions at which Human know-how may deposit customer funds or use them as service provider.
- DSK Bank
- Stripe
- Forum Pay
- VivaWallet
- EasyPay
- Coinbase
The Organization welcomes applicants of all races, colours, national origins, sexes, gender identities, religions, sexual orientations, ages, disabilities, parental statuses, veteran statuses, or any other protected statuses under applicable laws.
We are always striving to bring in a diverse applicant environment. Human intellect does not have restrictions, geographical borders, age, education status or language barrier. Human intellect exists in any human being. Help us in our mission of hiring a diverse people with responsible and loyal attitude to the vision of making an impact for others.